For 40 years, families have trusted J.L. Childress to make reliable, high-quality products. We take great pride in our materials and craftsmanship and stand behind our products 100%. This is why we warrant all J.L. Childress products, purchased in new condition and from an authorized seller, against defects in material and workmanship for as long as the original purchaser owns them.

As no product is indestructible, our Warranty does not cover damage caused by normal wear and tear, abrasion, negligence, abuse, exposure to extreme temperatures, accidents, misuse of the product or transport damage (by airlines, for example). Our Warranty applies as long as the item(s) is being used as intended. We highly recommend inspecting your product immediately after handling by anyone other than you. Claims for damage due to transport should be filed with the airline carrier before leaving the airport. Normal wear and tear can include, but is not limited to: scratches on the bag from dragging, rubbing, or normal use; dirt spots; odor or mildew caused by improper care or spills that are not cleaned immediately; punctured or bloated ice packs; natural breakdown of materials or excessive zipper wear.
If a defect in material or workmanship occurs, please contact us by emailing service@jlchildress.com and providing a detailed description of the concern along with digital pictures of the damage and an image or copy of your receipt with the date of purchase. We will evaluate each individual situation and, at our discretion, repair or replace your product at no cost to you (includes ground shipping within the continental United States).

Our mission is to provide you with products that fit your busy lifestyle and provide practical solutions for your on-the-go needs. If there is anything that we can do to better your experience with a J.L Childress product, please do not hesitate to call us at 800-720-5031 or email us at service@jlchildress.com.