For 40 years, families have trusted J.L. Childress to make high-quality products that are practical and multi-functional. We take great pride in our craftsmanship and stand behind our products 100%. That’s why we offer a warranty against defects in material or workmanship for as long as the original purchaser owns their product.

What’s Covered

• Defects in material
• Defects in workmanship

What’s Not Covered

As no product is indestructible, our warranty does not cover:

• Normal wear and tear, including: scratches from dragging, dirt spots, odors, mildew, punctured or bloated ice packs, excessive zipper wear, or natural breakdown of materials
• Damage from airline handling or other carriers (please file those claims directly with the carrier before leaving the airport)
• Damage to the item when not used as intended (e.g. a travel bag intended for gate checking only is used during baggage check) or due to neglect, accidents, abuse, or exposure to extreme conditions

We highly recommend inspecting your bag or accessory immediately after travel or handling by anyone other than you.

Our Commitment to You - Our mission is to provide travel solutions that make your family’s adventures easier. If there’s ever something we can do to improve your experience with a J.L. Childress product, please don’t hesitate to reach out. Call us at 800-720-5031 or email us at service@jlchildress.com.