• CHAT: Have a question on compatibility, or which bag is best for your gear? Navigate to the Compatibility or Support page to take our compatibility quiz or chat with our virtual guide!  
• EMAIL: You can email us at service@jlchildress.com and we will personally respond within 2 business days. 
• CALL: You can also call our U.S. based Customer Service team at 800-720-5031 or 714-939-9376, Monday-Thursday 9AM-3PM Pacific Standard Time.

• All orders are processed within 2 business days of payment verification and shipped via USPS, UPS or FedEx. Standard shipping is 6-8 business days. Priority shipping is 3-5 business days. 
• FREE STANDARD SHIPPING is offered on orders OVER $50 that ship within the continental United States. Priority shipping for orders over $50 is available for an additional charge. 
• For orders UNDER $50, Standard shipping is a $10 flat rate and Priority shipping is a $15 flat rate.
• Please note that on occasion, such as during holiday rush, there may be a slight delay in processing time. Your business is very important to us, and we make every effort to process your order as quickly as possible.
• If you are shipping to Hawaii or Alaska, your order may require additional shipping costs and a Customer Service Representative will reach out to you once your order is submitted.

J.L. Childress will only return/exchange items purchased directly through us on jlchildress.com, and within 30 days of the original purchase. A copy of your paid invoice or receipt is required for all returns/exchanges. Item(s) must be in original packaging and unused, and will be inspected upon receipt. Return shipping charges and transaction fees will apply. Please contact service@jlchildress.com with the required information to process a return/exchange or with any questions regarding our Return/Exchange Policy.